At crowdwin, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player on our platform.
This Privacy Policy ("Policy") is issued by crowdwin ("crowdwin," "we," "us," or "our") and applies to all personal data collected through the crowdwin website at https://crowdwin.net, including all associated pages, features, games, and services (collectively, the "Platform"). This Policy governs how crowdwin handles the personal information of registered players, prospective players, and visitors to the Platform.
crowdwin is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By accessing or using the crowdwin Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
This Policy should be read together with our Terms & Conditions, which govern your use of the crowdwin Platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.
crowdwin collects several categories of personal data depending on how you interact with the Platform. The categories of data we may collect include, but are not limited to, the following:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration and KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration and account updates |
| Financial Data | GCash number, PayMaya account, bank account details (BDO, BPI, Metrobank), transaction history | Deposits, withdrawals, and payment verification |
| Technical Data | IP address, browser type, device identifiers, operating system, session data | Automatically on Platform access |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Automatically during Platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact crowdwin support |
| Marketing Data | Promotional preferences, bonus uptake, communication opt-in status | Account settings and promotional interactions |
You are not required to provide all categories of personal data listed above. However, certain data — particularly identity, contact, and financial data — is mandatory for account registration, verification, and the processing of deposits and withdrawals. Failure to provide mandatory data may prevent crowdwin from offering you the full range of Platform services.
crowdwin collects personal data through the following means:
crowdwin processes your personal data for the following purposes:
Marketing communications: You may opt out of receiving marketing emails from crowdwin at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing communications will not affect the delivery of transactional or account-related messages.
crowdwin processes your personal data on the following legal bases, as applicable under the Data Privacy Act of 2012 and its implementing rules:
crowdwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Cross-border transfers: Some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, crowdwin ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.
crowdwin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, crowdwin retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with AML regulations and applicable Philippine law. Identity verification documents may be retained for a longer period where required by law or regulation.
Where personal data is no longer required for any lawful purpose, crowdwin will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.
crowdwin implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
While crowdwin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crowdwin will notify you and the relevant regulatory authority in accordance with applicable law.
crowdwin uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit the Platform.
The types of cookies we use include:
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the crowdwin Platform. Your continued use of the Platform following the display of our cookie notice constitutes your consent to the use of cookies as described in this Policy.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by crowdwin:
To exercise any of the above rights, please contact the crowdwin Data Protection Officer at the email address provided in the Contact section of this Policy. We will respond to all verified requests within thirty (30) days of receipt, in accordance with applicable law.
Age Requirement: The crowdwin Platform is strictly intended for individuals who are at least twenty-one (21) years of age. crowdwin does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has provided personal data to crowdwin without your consent, please contact us immediately at the details provided in the Contact section below. We will investigate and take appropriate action promptly.
crowdwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how crowdwin protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by crowdwin, please contact our Data Protection Officer using the details below. We are committed to addressing all privacy-related inquiries promptly and transparently.
Data Protection Officer, crowdwin
Email: [email protected]
Support: Available 24/7 via live chat on the crowdwin Platform.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.
Your data security is built into every layer of the crowdwin platform.
All data transmitted between your device and crowdwin is protected by SSL/TLS encryption. Your personal and financial details are never sent in plain text.
We verify every player's identity before processing withdrawals. This protects you and ensures no one else can access your funds or account.
crowdwin never sells, rents, or trades your personal data to third parties for marketing purposes. Your information stays within our trusted partner network only.
crowdwin operates in compliance with the Philippine Data Privacy Act of 2012, ensuring your rights as a data subject are fully respected and protected.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences directly from your crowdwin account settings.
Unsubscribe from marketing communications with a single click. We respect your preferences and will never send you unwanted messages after you opt out.
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